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Jun 03, 2024
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INFO 3211 - Technical Support
A study of technical support and help desk concepts. Emphasis on building skill sets in diagnosing and solving user and software related problems. Topics include: support management techniques, help desk operations, and support performance evaluation.
Credit Hours: (3)
Most Recently Offered (Day): Course has not been offered at this time in the past 3 years
Most Recently Offered (Evening): Course has not been offered at this time in the past 3 years
Schedule of Classes
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