Sep 24, 2024  
Undergraduate Catalog | 2015-2016 
    
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Undergraduate Catalog | 2015-2016 Previous Edition

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INFO 3211 - Technical Support

Credit Hours: (3)

A study of technical support and help desk concepts. Emphasis on building skill sets in diagnosing and solving user and software related problems. Topics include: support management techniques, help desk operations, and support performance evaluation.


Schedule of Classes



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